FAQ

  • Where do you film?

    Wherever your loved one feels most at home. Usually a living room, kitchen table, or garden. Travel outside our metro area is welcome; mileage and lodging are quoted case-by-case. Zoom interviews are available when in-person isn’t possible.

  • How long does the whole process take?

    From interview day to final delivery: 4–6 weeks for Keepsake, 8–10 weeks for Signature, 12–14 weeks for Heritage. Rush edits can be arranged for an additional fee.

  • Do I need to prep my parent or grandparent?

    Just let them know we’ll chat about childhood, family milestones, and life lessons. We send a gentle question guide in advance so no one feels on the spot.

  • Can we include photos or Super 8 reels?

    Absolutely. We handle scanning and light restoration. Films must be digitized first—we can manage that with trusted labs.

  • How do we book and pay?

    A signed agreement 50% retainer, secures your date. The balance is split 50% on the interview day.

  • Do you capture weddings or other events?

    We specialise in legacy storytelling, but we’re happy to film anniversary toasts, retirement tributes, or reunion interviews that fit the same heritage focus.